Thank you for shopping with DARKKöDD. We value every customer and aim to deliver high-quality products through our Printful fulfillment services. Please read our return policy carefully to understand your rights and our obligations.

1. Eligibility for Returns, Refunds, and Exchanges

• Due to the custom nature of our products, we only accept returns and exchanges for defective or damaged items. If you received an item with any defect or damage, please contact us within 7 days of receiving your order.
• Please Note: We do not accept returns or exchanges for items due to customer error, such as incorrect size selection, color choice, or change of mind after purchase.

2. Return Process for Defective or Damaged Items

• If your item arrives damaged or defective, you must reach out to us via [your customer service email] within 7 days of delivery, including a description of the defect and clear photos showing the issue.
• Upon verification, we may ask you to return the item to us or provide further information to assess the claim.
• We reserve the right to refuse a return if the damage is deemed to be caused by factors outside of our control, such as misuse or alterations.

3. Shipping and Handling Charges

• Shipping and handling fees are non-refundable unless the item is defective. Customers are responsible for return shipping costs for any eligible returns unless otherwise agreed upon in writing.

4. Order Cancellations and Modifications

• Once an order is placed, we immediately begin processing it to ensure prompt fulfillment through Printful. For this reason, orders cannot be canceled or modified after being submitted. We encourage you to carefully review your order before completing your purchase.

5. Refund Policy

• Approved refunds will be issued to the original payment method only. Please allow 10-14 business days for the refund to appear on your statement. Refunds will only be processed for items that meet our return criteria.

6. Non-Returnable Items

• The following items are non-returnable and non-refundable:
  • Any custom or personalized items
  • Gift cards or promotional items
  • Final sale items

7. Right to Refuse Service

• DARKKöDD reserves the right to refuse service or process a return if we suspect fraud, misuse, or abuse of our return policy.

8. Contact Information

• For questions or to initiate a return for a damaged or defective item, please contact us . Our team will assist you as soon as possible.

By placing an order with DARKKöDD, you agree to the terms of this return policy. We are committed to ensuring you are satisfied with our products and appreciate your understanding of these guidelines.